RETURN &  
             REFUND POLICY.

                                                                                             ​F O R  S M B G  B 2 B  U A E 

At SMBG B2B UAE, we are committed to ensuring the satisfaction of our clients. Our return and refund policy is designed to provide a transparent and efficient process for handling returns and issuing refunds where applicable, while ensuring that our operations align with best practices and customer expectations.

Return Process

To initiate a return, customers must follow the steps outlined below:

Request Submission

Customers must submit a return request through our website or by directly contacting our SMBG sales or back-office support teams. This ensures that all requests are properly logged and processed.

Digital Verification

Upon receiving your return request, we will conduct a digital verification of the goods. This process involves reviewing the purchase records and the conditions under which the items were sold.

Physical Verification

After digital verification, the products must be returned to SMBG B2B UAE for physical inspection. The items should be in their original packaging, unused, and in the same condition as when they were received. The physical verification helps us ensure that the products are eligible for return based on our standards.

Criteria for Return​


  • Eligibility:
    • Non-expiring Products: Products are eligible for return within 60 days from the date of delivery.
    • Expiring Products: Products must be returned within 30 days from the date of delivery.
  • Condition:
    • Products must be in their original condition, unused, and in their original packaging.
  • Proof of Purchase:
    • A valid receipt or invoice must be presented as proof of purchase.






Special Conditions

Promotional Items: Products purchased during special promotions or offers may require additional approvals for return. This is to ensure compliance with promotional terms and conditions

Issuance of Credit Note

Once the return is approved following inventory approval, a credit note will be issued to the customer. The credit note can be used for future purchases with SMBG B2B UAE or adjusted against any outstanding payments.

Refund Policy

  • Refunds: In cases where a credit note is not applicable or desired, refunds may be processed back to the original method of payment used during the purchase.
  • Processing Time: Refunds will be processed within 7 to 14 business days after the return has been approved.

Exceptions

  • Non-Returnable Items: Certain types of items may be exempt from being returned. These include perishable goods, custom products, and items purchased on sale or with a promotional discount.
  • Damaged or Defective Products: If you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or refund, and handle returns of the damaged or defective items.

Customer Support

For any inquiries or assistance regarding your delivery:

 Email: contact@smbros.ae
 Phone: +971 56 533 0271


Operating Hours: Saturday to Friday, 9 AM to 5 PM